30-day satisfaction guarantee.

We believe in what we make, and we want you to feel confident trying Club Doctor Prime products. That is why we offer a 30-day satisfaction guarantee on your first purchase of any club product.

You have up to 30 calendar days, counted from the date you receive the product, to request a full refund, even if the product has already been opened or partially used.

After 30 days, we do not issue refunds, except in cases expressly provided for by applicable consumer law.

The 30-day guarantee applies to the first purchase of each club product per user. Subsequent purchases of the same product are not covered by the satisfaction guarantee, but they follow applicable legal warranties.

To request a refund, contact us by email at club@thedoctorprime.com within 30 days, providing:

Order number.

Reason for the request.

Full name and registered email.

Our team will respond within 3 business days with instructions for returning the product, where applicable.

In some cases, we will ask you to return the remaining product. The cost of return shipping is covered by Club Doctor Prime when the request is made under the satisfaction guarantee within the 30-day window.

After confirming the request and, where applicable, receiving the returned product, we will process the full refund within 10 business days. The time for the amount to return to your account depends on the original payment method:

Credit card: the refund appears within up to two billing statements, according to the card issuer's policy.

Other methods: up to 5 business days after processing.

The 30-day guarantee does not apply to:

Products purchased outside the official Club Doctor Prime website.

Products damaged by misuse, improper storage, or handling contrary to the label instructions.

Orders canceled by the user after shipment, a situation handled by shipping and transport logistics rules.

Tests contracted through Rythm Health are refunded directly by Rythm Health, according to its own policy. Club Doctor Prime has no control over refunds for third-party tests.

Email: club@thedoctorprime.com